Microphone issues

[aerebia88]

Hello, we just bought a 25 Equinox LT at the end of October and one issue we cannot seem to get rid of is when making phone calls that are connected to the vehicle's system the audio for the person being called is horrible. Sorry if I didn't explain that right. If I call my wife from Equinox, I can hear her great and fine, but she cannot hear me (driving the car) at all. All she hears is road noise and my voice is real high-pitched and muffled. Is anyone having this issue or just me?

 

[penright]

Is anyone having this issue or just me?

Having other issues, but not that one. Definitely take it back to the dealer and have them look at it.

 

[Autoworker 74]

Hello, we just bought a 25 Equinox LT at the end of October and one issue we cannot seem to get rid of is when making phone calls that are connected to the vehicle's system the audio for the person being called is horrible. Sorry if I didn't explain that right. If I call my wife from Equinox, I can hear her great and fine, but she cannot hear me (driving the car) at all. All she hears is road noise and my voice is real high-pitched and muffled. Is anyone having this issue or just me?

That is a new one and I don't recall seeing it on the forum before. Definitely take it in. Maybe a bad ground or something similar.

 

[echo5sierra]

Hello, we just bought a 25 Equinox LT at the end of October and one issue we cannot seem to get rid of is when making phone calls that are connected to the vehicle's system the audio for the person being called is horrible. Sorry if I didn't explain that right. If I call my wife from Equinox, I can hear her great and fine, but she cannot hear me (driving the car) at all. All she hears is road noise and my voice is real high-pitched and muffled. Is anyone having this issue or just me?

I have the same exact issue with my 25 Equinox Active. Were you able to figure out anything?

 

[ricklack]

Does the issue remain the same if you are using your wife's phone in the Nox, as opposed to your phone? That would let you know if it is the car, or the phone. If the phone, try deleting the phone bluetooth connection in the Nox and then pair it again. Also, if the phone is using WIFI calling, try to turn that off and see if it makes a difference.

If it happens with both phones, take it to the dealer.