Infotainment Issue

[ap19063]

Lol. Ok, so to be clear, I'm hoping to laugh with you, not laugh at you, but "buy another phone?" Why?.... I would never accept that as a solution, not even if admittedly using the phone in the car is super important to me. Not to mention that the Samsung 24+ is an awesome phone and (just in case anyone thinks to suggest) I rather shop my hands off than use an iphone.

Anyway - my solution, was to disallow/disable/prevent the infotainment connecting android auto when it connects to the phone. I'm not am engineer or developer, but when I thought about it, it seemed dumb connecting an infotainment which has android built in (essentially android auto) to a phone running another layer of android auto..... the infotainment uses Google maps, connects to your Google contacts (once your phone is connected to bluetooth), it has the waze maps (if you prefer), spotify, etc. So what exactly is the need for android auto?? Now, when my phone connects to the car with bluetooth, it doesn't run android auto, just connects to bluetooth. If I need to use any of the other android features, I just say "hey google" and the infotainment responds without any hiccups.

This was my work around and the way I'm using it with all my phones, but to be clear it does not condone that GM should release a subpar product, which can't even be supported by the dealers technicians. I find that much too often people has learned to accept less than excellence. There used to be a saying "good enough for government work" sadly, that has become the norm everywhere. Products are produced with a quick expiration date before they even come out of the box and a lot of people behave like the job they do (for pay and benefits of i may add) is some kind of favor they're performing.

Hopefully and eventually, these infotainment will get a software upgrade that will make it more stable. Until then, do not metal in the affairs of dragons, for you're crunchy and taste good with ketchup.

 

[femalefitter]

Hi - I just bought the new Equinox in the RS trim last Saturday. Seems like a nice car, and although the materials could be better I'm not loosing sight of the fact that it is a 33k car. Not sure that this matters, but I am an Android guy, so the new Google tech was a big attraction. That said I'm having a problem I wanted to post in the hope that if others if not yet, soon have the same problem someone can find a solution. I also do not know if Chevrolet engineers or staff reads these posts and may become aware of the problem. My problem is with the Bluetooth connection to my Samsung S24+ phone. It acts very erratic. Once you start the car and it recognizes the phone, the connection begins to endlessly connect and disconnect. Google is unable to use contacts and make calls because of the constant lost connection to the Bluetooth. Also and this is very bizarre, I cannot disable the Bluetooth on my phone. When I do, hoping to stop the madness, the car (or something) turns it back on and it goes back to connect-disconnect - connect - disconnect... and the cycle continues until I turn the car or the phone off. Also, and, this is important... it only happens with my S24+ phone. I will circle around to this later. That said, I know many people will suggest the obvious troubleshooting steps, so I will list them here to save you some time.

1 - I have unpaired and paired the phone several times. I have made sure the phone is forgotten in both the car and the phone before I pair it again.
2 - I have RESTARTED the phone. I have also restarted the car.
3 - I reset the infotainment to factory and tried it again.
4 - I have reset my phone to factory - to ensure there isn't a corruption
5 - Note that the phone works flawlessly otherwise and that includes connecting to several other Bluetooth devices, wifi, etc.
6 - This is where it gets juicy and many will say (it's obviously the phone) - I have set several other phones including 2 other same generation Samsung phones and there isn't a problem. Ordinarily I would also assume that my phone or phone's Bluetooth is broken, but remember I said the phone works perfectly in every other case including Bluetooth with other devices. These would include my other car a 23 Nissan.

All I can think is that for some reason I have not found yet, that there is some incompatibility with the S24+. My phone is running the latest updates from Samsung. I know the car is running some version 12. If anyone has one of these phones and is having a similar issue, I'd like know. The only thing I have not done yet is find another S24+ and try it. It would surprise and confuse me if it did work, as it would not answer why I am able to use it with other devices without problems. Also if anyone can advice a way to let Chevrolet engineers know about this or talk to someone who isn't just answering a phone. I try the dealer, but I'm sorry to say that seems also useless, as they would only reset the radio to factory, test it with the phones and give it back to me saying that they did not find a problem. Thank you in advance for your time.

 

[femalefitter]

I have the 2019 Chevy Equinox, and the Samsung Ultra24 +. I bought this phone in Feb 2024 and I have tried everything to pair my phone to my car. It just pairs long enough to see it on the screen and goes off. I have had the phone checked by Samsung they said it wasn't there phone. I contacted Chevy and the Samsung Ultra 24 + is compatible to my car, it just doesn't work

 

[ricklack]

I have an S23 Ultra (works perfect) and my wife just got an S24+. I don't think I connected hers to the car, I'll try to remember to see if it works ok.