Hi - I just bought the new Equinox in the RS trim last Saturday. Seems like a nice car, and although the materials could be better I'm not loosing sight of the fact that it is a 33k car. Not sure that this matters, but I am an Android guy, so the new Google tech was a big attraction. That said I'm having a problem I wanted to post in the hope that if others if not yet, soon have the same problem someone can find a solution. I also do not know if Chevrolet engineers or staff reads these posts and may become aware of the problem. My problem is with the Bluetooth connection to my Samsung S24+ phone. It acts very erratic. Once you start the car and it recognizes the phone, the connection begins to endlessly connect and disconnect. Google is unable to use contacts and make calls because of the constant lost connection to the Bluetooth. Also and this is very bizarre, I cannot disable the Bluetooth on my phone. When I do, hoping to stop the madness, the car (or something) turns it back on and it goes back to connect-disconnect - connect - disconnect... and the cycle continues until I turn the car or the phone off. Also, and, this is important... it only happens with my S24+ phone. I will circle around to this later. That said, I know many people will suggest the obvious troubleshooting steps, so I will list them here to save you some time.
1 - I have unpaired and paired the phone several times. I have made sure the phone is forgotten in both the car and the phone before I pair it again.
2 - I have RESTARTED the phone. I have also restarted the car.
3 - I reset the infotainment to factory and tried it again.
4 - I have reset my phone to factory - to ensure there isn't a corruption
5 - Note that the phone works flawlessly otherwise and that includes connecting to several other Bluetooth devices, wifi, etc.
6 - This is where it gets juicy and many will say (it's obviously the phone) - I have set several other phones including 2 other same generation Samsung phones and there isn't a problem. Ordinarily I would also assume that my phone or phone's Bluetooth is broken, but remember I said the phone works perfectly in every other case including Bluetooth with other devices. These would include my other car a 23 Nissan.
All I can think is that for some reason I have not found yet, that there is some incompatibility with the S24+. My phone is running the latest updates from Samsung. I know the car is running some version 12. If anyone has one of these phones and is having a similar issue, I'd like know. The only thing I have not done yet is find another S24+ and try it. It would surprise and confuse me if it did work, as it would not answer why I am able to use it with other devices without problems. Also if anyone can advice a way to let Chevrolet engineers know about this or talk to someone who isn't just answering a phone. I try the dealer, but I'm sorry to say that seems also useless, as they would only reset the radio to factory, test it with the phones and give it back to me saying that they did not find a problem. Thank you in advance for your time.
1 - I have unpaired and paired the phone several times. I have made sure the phone is forgotten in both the car and the phone before I pair it again.
2 - I have RESTARTED the phone. I have also restarted the car.
3 - I reset the infotainment to factory and tried it again.
4 - I have reset my phone to factory - to ensure there isn't a corruption
5 - Note that the phone works flawlessly otherwise and that includes connecting to several other Bluetooth devices, wifi, etc.
6 - This is where it gets juicy and many will say (it's obviously the phone) - I have set several other phones including 2 other same generation Samsung phones and there isn't a problem. Ordinarily I would also assume that my phone or phone's Bluetooth is broken, but remember I said the phone works perfectly in every other case including Bluetooth with other devices. These would include my other car a 23 Nissan.
All I can think is that for some reason I have not found yet, that there is some incompatibility with the S24+. My phone is running the latest updates from Samsung. I know the car is running some version 12. If anyone has one of these phones and is having a similar issue, I'd like know. The only thing I have not done yet is find another S24+ and try it. It would surprise and confuse me if it did work, as it would not answer why I am able to use it with other devices without problems. Also if anyone can advice a way to let Chevrolet engineers know about this or talk to someone who isn't just answering a phone. I try the dealer, but I'm sorry to say that seems also useless, as they would only reset the radio to factory, test it with the phones and give it back to me saying that they did not find a problem. Thank you in advance for your time.
, I have a couple of updates. One of the issues I mentioned was that once the phone was attached, it would not let me turn off bluetooth in the event it was necessary. I mean, I can't express how stressful and frustrating it is to loose access to your phone because your buggy infotainment has hijacked it. I don't know about you all, but I've had cats with bluetooth for at least 25 years. For me attaching my phone to the cars bluetooth is a part of driving to safely make and receive calls. Ok, so - the infotainment continues to be buggy, but I figured out why I can't turn off bluetooth. It has to do with wireless android auto. I'm not gonna go into a deep dive into why they are related, but basically if you have wireless android auto running, that requires a bluetooth connection to the infotainment and android auto will not let you disconnect it in order to maintain WAA running. 
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