#15136: Customer Satisfaction - Side Door Hem Corrosion (Canada Only) - (Apr 28, 2015)
Subject: 15136 – Side Door Hem Corrosion (Canada Only)
Models: 2010-2014 Chevrolet Equinox
2010-2014 GMC Terrain
Vehicles Located in Canada Only
THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2017.
Condition
Certain 2010-2014 model year Chevrolet Equinox and 2010-2014 GMC Terrain vehicles may have side doors that can exhibit corrosion on the lower hem early in the vehicle’s life.
Correction
Dealers are to proactively seal the vehicle doors if corrosion is not present. If corrosion is present, dealers are to remove the hem corrosion, seal and repair the paint. If the corrosion is severe, dealers are to replace the doors.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Subject: 15136 – Side Door Hem Corrosion (Canada Only)
Models: 2010-2014 Chevrolet Equinox
2010-2014 GMC Terrain
Vehicles Located in Canada Only
THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2017.
Condition
Certain 2010-2014 model year Chevrolet Equinox and 2010-2014 GMC Terrain vehicles may have side doors that can exhibit corrosion on the lower hem early in the vehicle’s life.
Correction
Dealers are to proactively seal the vehicle doors if corrosion is not present. If corrosion is present, dealers are to remove the hem corrosion, seal and repair the paint. If the corrosion is severe, dealers are to replace the doors.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
